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Building a Shared Knowledge Base for your Organization!

On that train of thought - talking about knowledge sharing here - I've been trying to compile a list of articles to do with developing a community knowledge base. Now in my previous post, I was talking about knowledge sharing in an organization that does not have the infrastructure for a thriving internet community. This post is really to share two articles I found regarding the creation of a shared knowledge base. The first, I found on a blog called quandora that talks about the 5 benefits of knowledge sharing within an organization. 

Here is the website: https://www.quandora.com/5-benefits-knowledge-sharing-organization/

As a summary, the five benefits are:
  1. Re-use the organization's best problem-solving experiences. 
  2. Improve decision-making.
  3. Increase growth and innovation.
  4. Improve customer service.
  5. Reduce the loss of tacit knowledge.
Now the second article is more detailed, pertaining to a specific case - building self-service for customer support. 


As a summary, the website splits the discussion into the 'what', 'why' and 'how' of a knowledge base. 

Just as a quick reference for 'how' though:
  1. Decide on the core elements of the knowledge base.
  2. Choose the content.
  3. Decide on the structure of the articles
  4. Write the articles
  5. Add visuals
  6. Publish it
  7. Analyze and improve the articles.
Now I just need to figure out how to translate these industry practices into something that I could use in my organization. 

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